At Sri Dhanjanki, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help.
We have a 4-day exchange/return policy i.e. you have 4 days after receiving your item to request a replacement or a return. For exchange/return, you can contact us at [email protected] Exchanges and Returns
To be eligible for an exchange/return, your item must be in the same condition that you received it, unused and in its original packaging. To process your exchange/return, the invoice must be provided at the time of return pickup. Once product is used, it will not be considered for exchange or return. Exchanges/Returns are only allowed in the following cases:
- The product is damaged or if you received the wrong item.
- The product has expired by the time of delivery.
If your return is approved, we will pick up the item ordered from the same address along with the invoice, and you will be notified of the expected pick-up date.
In case of an exchange, the product will be delivered to you within 3-7 days after the return pick-up is done.
In case of any delivery related discrepancy, please reach out to us within 48 hours after the order is delivered. Note:
In case of any quality issue, kindly contact us on 9685929448 or drop a mail to us at [email protected] Cancellation:
An order cancellation request will be accepted only if your order is not yet shipped.
If a cancellation request is accepted, you will get a refund of the entire amount.
Sri Dhanjanki Agro reserves the right to cancel or refuse to accept any order placed for various reasons, including but not limited to the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer. Refunds:
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you if the refund was approved or not.
If approved, you will be automatically refunded on your original payment method. Please note that it generally takes around 5-7 days to reflect this amount after refund approval.
You can always contact us for any return question at [email protected]